The employees’ need to work remotely or partially while remaining in touch is important for flawless company operation and good communication. Understanding this need and being a responsible vendor of a communication platform for contact centers, we offer Webitel mobile applications for Android and iOS. These products are a great solution for staying always connected, being flexible and productive, and conveniently planning current contact center tasks. Let’s consider the main features and capabilities of mobile applications:
a comfortable interface for the agents’ work, a mobile version of the platform’s Workspace;
an ability to make, receive, and transfer calls, as well as process chats;
functionality to handle several simultaneous calls;
access to user and device settings;
display of user statuses;
the ability to work with call history;
the ability to configure and receive PUSH notifications;
access to the Supervisor section: monitoring of calls, queues, and agent work;
the possibility of connecting to the ongoing call;
the ability to listen to the conversation recordings stored in the History section.
While working on apps, we considered their convenience. Products will help agents work remotely, receiving and making calls from their smartphones, including calls from scheduled queues. Mobile applications will also be beneficial for contact center managers and supervisors to monitor agent work during meetings, business trips, or remote work without the possibility of connecting to a computer or laptop. And, of course, Webitel Mobile Apps will be useful for all contact center employees to communicate with colleagues safely, reliably, and comfortably.
The apps are available on Google Play and the App Store. Compatibility with Android requires version 9 or later; iPhone—iOS 15.0 or later; iPod touch—iOS 15.0 or later; Mac—macOS 12.0 or later; Mac with Apple M1 chip or later; and Apple Vision—visionOS 1.0 or later. To fully use the application, a license is required. To learn more about product capabilities for your business needs and obtain permits for complete app usage, please contact our customer care team: +372 60 39 2 39, info@webitel.com
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